FINE PRINT:
Satisfaction Policy:
- After payment, your product will be repaired (or replaced at DJI NYC´s discretion) and the replaced components will not be returned. However, if you would like damaged parts returned, please send an email request before service completion to arrange this.
- In certain cases, we may repair your unit or replace it with a product that is equivalent to new in both performance and reliability.
- All repairs come with an initial 7-day guarantee that covers both parts and labor costs. After this 7-day period, repairs will be covered by a limited 6-month warranty on parts only. Please note that labor charges are non-refundable.
Water Damage Policy:
Drones with water damage are accepted for service; however, please note that neither parts nor labor associated with water-damaged drones are covered under warranty.
Abandoned Drone Policy:
Service items must be picked up within 30 days of receiving the repair estimate. If a customer does not collect their item and fails to communicate or request an extension within this timeframe, the item will be considered abandoned and may be subject to disposal. Customers will receive reminder notifications before any disposal action is taken.