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Return & Refund Policies

 

You can request our Return & Refund Service:

  • Within 30 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition. 
  • Full refunds will be approved for factory-sealed items within 30 calendar days.
  • Within 30 calendar days of receiving a product if the product 
  • has a manufacturing defect.
  • Open box returns are subjected up to 20% restocking fee if returned within 30 days of purchase.
  • All defective items can be refunded within 30 days of receipt, thereafter you must contact DJI for Warranty Support at 818.235.0789  
  • Refresh Care and Shield Protection plans are not returnable
  • Open memory cards and software are not returnable.
  • No returns will be accepted without a RMA (return authorization)
  • Camrise maintains the right to refuse any returns that are altered, modified or damaged. 

 Return & Refund Service will not be provided where:

  • Without a RMA ( return authorization )
  • It is requested beyond 30 calendars days of receiving a product.
  • A product sent to Camrise for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents, scratches or a crash.
  • A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
  • Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
  • Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
  • Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
  • A product is not delivered to Camrise  within seven 7 calendar days after Return & Refund Service confirmation is sent from DJI.
  • Other circumstances stated in this policy.

Return & Refund Instructions

If you would like to apply for a return and refund, please contact us within 30 calendar days of receiving your product(s).

 Contact Camrise to apply for a return and refund (RMA)

When submitting a request for a Return and Refund please provide the following:

   Order Number:

   Product Name & Quantity:

  Return Reason:

We will process your return and refund application within one or two working days after receiving your email.

 Refund Time

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 2-3 business days upon receipt of you return. You Credit Card Company may require additional time. 

 Bundle deals

For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.

Return Shipping

Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.



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