- Applicable taxes will be added for repairs in New York and New Jersey in accordance with state tax laws.
- In cases where repair requires product or part replacement, the original item will become DJI NYC’s property, and the replacement will become yours.
- Replacement products or parts may not be new but will be in good working condition and at least equivalent in functionality to the original.
- If a replacement camera or product is provided or offered, please note that the original, damaged camera or product will not be returned to you.
- Damaged parts will be returned only upon email request and must be arranged prior to the completion of the service.
- Shipping costs are not included in the repair estimates. For direct shipping requests within the USA, an additional fee of $25.00 will be added to your repair cost.
- If a firmware update is requested, a service fee of $45.00 will apply, which the customer acknowledges and agrees to before the service begins.
- Please note that this is an initial estimate. If our technicians uncover additional or unexpected issues during the repair process, we will inform you via email of these issues and any associated costs before proceeding with further repairs.
Estimate Policy:
Any exclusions in the estimated repair work will void the 6-month limited service warranty.
Satisfaction Policy:
- Repair issues must be reported via email (service@camrise.com) within 7 days of receiving the serviced item. - Replaced parts and labor costs come with a limited warranty of 6 months. Labor charges are non-refundable.
The following conditions must be met for warranty services:
- To qualify for warranty services, the product must remain in the same condition as when the repair was completed and confirmed by the customer.
- Unauthorized disassembling, modification or after market installation will void your warranty.
This warranty service policy does not cover the following:
- Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
- Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with DJI’s official instructions or manuals.
- Damage caused by an unauthorized service provider.
- Damage caused by an unauthorized modification of circuits, mismatch, or misuse of battery and charger.
- Damage caused by flights not following recommended instruction manuals.
- Damage caused by operating the product in bad weather (i.e. strong wind, rain, sand or dust storm, etc.).
- Damage caused by operating the product in a surrounding environment with electromagnetic interference (i.e. mining areas, areas with radio transmission towers or high-voltage wires nearby, substations, etc.).
- Damage caused by operating the product in a surrounding environment with wireless interference (i.e. transmitters, video links, Wi-Fi devices, etc.).
- Damage caused by operating the product at a weight greater than the safe takeoff weight as specified in the instruction manuals.
- Damage caused by a forced flight when components have aged or been damaged.
- Damage caused by a reliability or compatibility issue due to use of unauthenticated third-party parts.
- Damage caused by operating the product with a defective battery or at low battery.
- Uninterrupted or error-free operations on the product.
- Not provided flight logs which are used for accident data analysis.
- Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
- Any software programs, whether provided with the product or installed subsequently.
- Failure of, or damage caused by, any third party products, including those that DJI may provide or integrate into DJI products at your request.
- Damage resulting from any non-DJI technical or other support, such as assistance with "how to" questions or inaccurate product set-up and installation.
- Products or parts with an altered identification label or from which the identification label has been removed.
Water Damage Policy:
Drones with water damage are accepted for service; however, please note that neither parts nor labor associated with water-damaged drones are covered under warranty.
Abandoned Drone Policy:
Service items must be picked up within 30 days of receiving the repair estimate. If a customer does not collect their item and fails to communicate or request an extension within this timeframe, the item will be considered abandoned and may be subject to disposal. Customers will receive reminder notifications before any disposal action is taken.