FINE PRINT
IMPORTANT INFORMATION
In-Store Pickup:
If you are picking up your repaired drone in-store, please confirm its condition by requesting a sales representative to demonstrate and test-fly (if possible) the unit. This step ensures you receive the repair in optimal working order. Failure to confirm the drone’s condition at the store signifies acceptance of its current state, and any issues arising after leaving the store will not be covered.
Shipped Repairs:
If your drone has been shipped, please perform the following calibrations to ensure proper functionality:
- IMU Calibration: Begin by calibrating the IMU on a flat, level surface.
- Camera Gimbal Calibration: After IMU calibration, proceed with gimbal calibration.
- Remote Controller Calibration: Calibrate your remote controller.
- Compass Calibration: Calibrate the compass at takeoff and whenever your home point is moved by more than 60 feet. The IMU calibration needs to be performed once per day of flying.
Please note, operating your drone in unauthorized areas or “NO FLY ZONES” is considered a violation and will void your warranty.
Ongoing Maintenance:
Regular firmware updates, calibration, and standard maintenance are essential for optimal performance. If your drone malfunctions due to a lack of proper maintenance and is brought in for service, a repair charge of $60.00 per hour in labor will apply.
Satisfaction Policy:
- Repair issues must be reported via email (service@camrise.com) within 7 days of receiving the serviced item. - Replaced parts and labor costs come with a limited warranty of 6 months. Labor charges are non-refundable.
The following conditions must be met for warranty services:
- To qualify for warranty services, the product must remain in the same condition as when the repair was completed and confirmed by the customer.
- Unauthorized disassembling, modification or after market installation will void your warranty.
This warranty service policy does not cover the following:
- Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
- Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with DJI’s official instructions or manuals.
- Damage caused by an unauthorized service provider.
- Damage caused by an unauthorized modification of circuits, mismatch, or misuse of battery and charger.
- Damage caused by flights not following recommended instruction manuals.
- Damage caused by operating the product in bad weather (i.e. strong wind, rain, sand or dust storm, etc.).
- Damage caused by operating the product in a surrounding environment with electromagnetic interference (i.e. mining areas, areas with radio transmission towers or high-voltage wires nearby, substations, etc.).
- Damage caused by operating the product in a surrounding environment with wireless interference (i.e. transmitters, video links, Wi-Fi devices, etc.).
- Damage caused by operating the product at a weight greater than the safe takeoff weight as specified in the instruction manuals.
- Damage caused by a forced flight when components have aged or been damaged.
- Damage caused by a reliability or compatibility issue due to use of unauthenticated third-party parts.
- Damage caused by operating the product with a defective battery or at low battery.
- Uninterrupted or error-free operations on the product.
- Not provided flight logs which are used for accident data analysis.
- Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
- Any software programs, whether provided with the product or installed subsequently.
- Failure of, or damage caused by, any third party products, including those that DJI may provide or integrate into DJI products at your request.
- Damage resulting from any non-DJI technical or other support, such as assistance with "how to" questions or inaccurate product set-up and installation.
- Products or parts with an altered identification label or from which the identification label has been removed.
Water Damage Policy:
Drones with water damage are accepted for service; however, please note that neither parts nor labor associated with water-damaged drones are covered under warranty.
Abandoned Drone Policy:
Service items must be picked up within 30 days of receiving the repair estimate. If a customer does not collect their item and fails to communicate or request an extension within this timeframe, the item will be considered abandoned and may be subject to disposal. Customers will receive reminder notifications before any disposal action is taken.