FINE PRINT
Satisfaction Policy:
All repairs issues must be reported within 7 days receipt of the serviced item. , parts replaced and labor cost have a limited warranty for 6 months.
1. The following conditions must be met for warranty service:
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Unit must be in the same condition as originally given to you.
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Unauthorized disassembling, modification or after market installation will void your warranty.
2. This warranty service policy does not cover the following:
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Crashes or fire damage caused by non-manufacturing factors
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Crashes or fire damage caused by non-manufacturing factors, including but not limited to pilot errors.
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Damage caused by unauthorized modification, disassembly or shell opening not in accordance with official instructions or manuals.
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Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
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Damage caused by non-authorized service provider.
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Damage caused by unauthorized modification of circuits and mismatch or misuse if the battery and charger.
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Damage caused by flights which did not follow instruction manual recommendations.
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Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
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Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.)
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Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.)
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Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals.
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Damage caused by a forced flight when components have aged or been damaged.
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Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
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Damage caused by operating the unit with a low-charged or defective battery.
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Uninterrupted or error-free operation of a product.
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Loss of, or damage to, your data by a product.
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Any software programs, whether provided with the product or installed subsequently.
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Failure of, or damage caused by, any third party products, including those that DJI may provide or integrate into the DJI product at your request.
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Damage resulting from any non-DJI technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.
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Products or parts with an altered identification label or from which the identification label has been removed.
3) Water Damage Drones for service:
Drones with water damage are accepted for service, but parts and labor are not warrantied.
4) Camrise Abandoned Drone Policy:
All units must be picked up within 30 days of the estimate date of completion.
In the event that the service item remains ignored by a customer, and/or no emails are received from the customer requesting a late pick up date, then your serviced item will be considered as abandoned and it will be subjected to disposal.